Privacy Policy

FAHAD AMINA ENTERPRISES values your privacy and is committed to handling your information responsibly. This Privacy Policy explains what information we collect, how we use it, and the choices available to customers who use our ecommerce store.

Information We Collect

We may collect personal information you provide when placing an order, contacting support, creating an account, or subscribing to updates. This may include your name, phone number, email address, billing address, shipping address, and order details.

We may also collect basic technical information when you visit the website, such as device type, browser type, IP address, pages viewed, and general usage activity. This information helps us maintain website performance and understand customer interactions.

How We Use Information

We use collected information to operate our website, process orders, provide customer service, confirm transactions, arrange shipping, respond to questions, prevent misuse, and improve our products and services. We may also use contact information to send order updates or important service communications.

Payment Handling

Payments may be processed through third-party payment providers. We only use payment-related information as needed to complete transactions and manage order records. Full sensitive payment details are generally handled by the payment provider and not stored directly on our website except where limited operational records are necessary.

Cookies and Basic Analytics

Our website may use cookies or similar tools to support basic site functionality, remember preferences, improve user experience, and measure general traffic and performance. Basic analytics may help us understand which pages or products are most useful to visitors.

Sharing of Information

We do not sell customer personal information. We may share information with trusted service providers only when necessary for business operations, such as payment processing, shipping, website hosting, fraud prevention, or technical support. We may also disclose information when required by law, regulation, court order, or to protect our rights and customers.

Data Retention

We keep personal information for as long as reasonably necessary to process orders, maintain business records, resolve disputes, provide support, comply with legal or accounting obligations, and improve our services. When information is no longer needed, we aim to delete or securely manage it according to our operational practices.

Customer Rights and Choices

Customers may request access to the personal information they have provided, ask us to correct inaccurate details, or request deletion of certain information where appropriate and subject to our legitimate business and legal obligations. Customers may also contact us to update account or order information.

Security

We take reasonable administrative and technical steps to protect personal information from unauthorized access, misuse, or disclosure. However, no method of online transmission or storage is completely secure, and we cannot promise absolute security.

Children’s Privacy

Our website is intended for general use and is not knowingly designed to collect personal information from children without appropriate consent. If you believe information has been submitted in error, please contact us so we can review the matter.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our operations, website features, or legal and business requirements. The latest version posted on this page will apply to your use of the website.

Contact

If you have any questions about this Privacy Policy or want help with your personal information or an order, please contact [email protected]. For case-specific help, customers should contact support directly.