At FAHAD AMINA ENTERPRISES, we want customers to have a clear understanding of our return and refund process. This policy explains when returns may be accepted, how refund requests are reviewed, and what customers should do if they receive a damaged or incorrect item.
Customers should inspect their order promptly after delivery. Return requests should be made within a reasonable period after receiving the item. To be eligible for a return, the product should generally be unused, in its original condition, and returned with original packaging, tags, accessories, and proof of purchase where applicable.
Items returned in used, damaged, incomplete, altered, or unsellable condition may not qualify for a refund or exchange.
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order details and a clear explanation of the issue. We may ask for photos of the product and packaging to help review the claim. After review, we may offer a replacement, exchange, store adjustment, or refund depending on the situation and stock availability.
Certain items may not be eligible for return due to hygiene, safety, customization, clearance status, perishability, or other product-specific reasons. Products that have been used, opened where not suitable for return, or damaged after delivery due to customer handling may also be non-returnable.
To request a return or refund, customers should contact our support team at [email protected] and include the order number, item name, reason for the request, and any relevant photos if the product is damaged or incorrect. Our team will review the request and provide the next steps.
Customers should not send items back without approval, as unauthorized returns may delay processing or may not be accepted.
Once a returned item is received, we will inspect it to confirm its condition and eligibility. Approval of a refund, return, or exchange depends on our inspection and the facts of the case. If the item does not meet return conditions, we may decline the request or return the item to the customer where appropriate.
If a refund is approved, it will be processed using the original payment method where possible or through another suitable method. Refund timing may vary depending on the payment provider, banking channel, and administrative processing time. Shipping or handling charges may be non-refundable unless the return is due to our error or a confirmed damaged or incorrect item.
If you would prefer an exchange, please mention this when contacting support. Exchanges are subject to stock availability and product eligibility. If a replacement item is unavailable, we may offer an alternative solution such as a refund or another suitable adjustment.
Customers may be responsible for return shipping costs unless the return is due to an incorrect item, damaged product, or another issue caused by us. We recommend using a reliable shipping method and keeping proof of return shipment where possible.
We aim to review return and refund requests within a reasonable timeframe after receiving all necessary information. Inspection and final resolution may take additional time depending on the nature of the request, courier timelines, and payment processing channels.
This policy applies to standard ecommerce purchases made through our website. Some products or promotional offers may have different return conditions stated on the product page or at the time of purchase.
If you need help with a return, refund, exchange, or a product issue, please contact [email protected]. For case-specific help, customers should contact support directly.
